FAQ

FAQ

What is the Generation and Transmission Charge on my bill?

What is the Distribution Charge on my bill?

Why is my bill different from my neighbor's?

My bill seems too high; there must be something wrong with my meter. Can I have my meter checked?

Sometimes the lights in my home get dim – they even "flicker." What is happening?

What are Capital Credits?

Do you service my new home or business?

Is there a cost to establish service?

How long does it take to have a new service connected?

Do I have to pay a deposit?

Do you offer a budget plan?

Where do I send my payments?

What are your office hours?

Why is my bill estimated?

Can I appeal a notice of delinquency?