First, check for blown fuses and tripped breakers, including disconnects that may be located at the pole. Always keep extra fuses on hand. Washington Electric cannot make service calls to replace fuses. This is the member's responsibility. If a crew is dispatched for an outage and the cause is determined to be on the consumer's side of the meter, a trip charge will be assessed. Be certain you’ve eliminated any chance the outage is on your side of the meter before requesting a crew be dispatched.
- Check with your neighbors to determine if the electricity is off in your area.
- Report the outage to Washington Electric Cooperative at one of the following numbers:
(740) 373-2141 or (877) 594-9324
or
AFTER HOURS
(877) 544-0279
Helpful Hints
When reporting an outage, please provide the name the account is listed in, the location (map) number and your telephone number. For convenience, record your account and location number in the space provided on the back cover of this booklet.
Please report all information regarding an outage to help Washington Electric personnel locate the problem so that power may be quickly restored.
It is important that you report any outage promptly. Don't assume that someone else has reported it. Your calls help us determine the extent and specific location of outages. We particularly want to know about any dangerous or life-threatening situations.
If you get put on hold or get a busy signal, please remember that the phone lines get very busy during major outages. If you are put on hold, please stay on the line until your call is received and your outage is recorded.
